It's a common marketing trick for retailers to advertise a vastly inflated RRP (or Was) price, simply so they can reduce the price to mislead you into thinking you are getting a bargain.

At BathEmpire, we don’t display the ‘was’ price, and there is certainly no ‘now’ price. We just offer the highest quality products at the lowest price - guaranteed!

No pushy salesmen, no lies or incorrect values, just the plain, simple truth!

We pride ourselves on quality and the products we sell are manufactured to our own specification. We listen to all of the feedback our customers give us too - your comments have a direct effect on the quality of our products.

The chrome units featured throughout our range, from taps to radiators, are sealed with at least 40 microns of chrome. This means it will pass the fingerprint test.

What is more, at BathEmpire we offer a 10 year warranty on all our products, to ensure total peace of mind. Find out more here.

Before they even get close to picking up a phone, all of our team undergo a week of product training.

To give an idea of the product in action, videos are included on our website, as well as a series of photographs. To ensure it is the right purchase, we even include Adobe documents featuring the precise measurements of every aspect of the product, leaving you in no doubt.

When looking to buy online, the last thing you want is to try and figure out how to use a complicated website. We will be upfront on what our service offers.

The BathEmpire.com website has been designed specifically to get you to the product you want as quickly as possible. Once there we make sure you have all the information you need as accessible as possible.

We don’t surprise your customers with a low intro price, and then add a spurious array of additional hidden charges. The price advertised is the price you pay, and the delivery, which is free on most larger items, will be clearly stated.

We’ve even streamlined our checkout process so you can complete your order as quickly as possible. There’s no need to create an account. Just pay and you’re done.

If you change you mind?

For us, our attitude to delivering good customer service is not to enhance our profits - it is to make the world a better place. Should you find that the products ordered do not match your expectations, we offer a 7 day refund policy. No fuss. No problem.

We pride ourselves on offering you the best customer service. Following customer demand, we have streamlined our operations putting you first.

You suggested a faster online response as it was the most convenient contact method.
We improved our e-mail, responding to your queries within 2 hours*

You wanted to collect your goods directly from us.
We made our address easily available:

Unit H2, Grovelands Industrial Estate
Longford Road, Exhall
Coventry
CV7 9ND
United Kingdom

Should you have any problems please contact us immediately and we will endeavour to find a solution as quickly as possible.

*during standard business hours